Return and exchange

At Nazakat we sell intimate wear, so hygiene comes first. Please read this policy before you order. It applies to every order placed on our website or through WhatsApp.

Used or tried-on items

For hygiene reasons we do not exchange, return or give credit for any item that has been worn, tried on, washed or used. This covers everything we sell, including bras, panties, bra and panty sets, lingerie, nighties, nightwear, shapewear and stockings.

If a used item is sent back to us, it will be rejected. No exchange and no store credit will be given for it.

Unused items: exchange within 7 days

An unused item can be exchanged within 7 days of delivery, as long as:

• you tell us within 24 hours of receiving your parcel that you want an exchange,
• the item is unworn, unwashed and in its original condition, with all tags and original packaging,
• the item reaches us within 7 days of the delivery date.

No refunds: store credit instead

We do not give cash or bank refunds. If you do not want a replacement, or the size or item you want is not available, we give you store credit for the value of the returned item. Store credit is valid for 3 months and can be used to buy anything from our store.

Who pays for shipping

The customer pays the cost of sending the parcel back to us.

Wrong or damaged item

If you receive a wrong or damaged item, contact us within 24 hours of delivery with your order number and clear photos, and we will sort it out for you.

How to ask for an exchange

1. Message us on WhatsApp within 24 hours of delivery with your order number and the reason.
2. We confirm the exchange and share the return address.
3. Pack the unused item with its tags and packaging and send it by any courier.
4. Once we receive and check the item, we send your replacement or add your store credit.

Not sure about your size? Use our size guide and bra size calculator before you order, or ask us on WhatsApp.